The products displayed on Website carry limited warranty from brand / manufacturer / distributor for a limited period against manufacturing defects only.
The terms, conditions, duration of warranty, exclusions of warranty shall be as per warranty card attached with each product. Warranty commences from the date of the Invoice, unless specified otherwise.
Warranty is applicable within the limits of Malawi only unless specified otherwise in the warranty card or on Website. Katalyst Konnections will only be the facilitator of this service and primary responsibility for warranty service rests with the brand / manufacturer / distributor. In case the product is defective and/or requires repair, it is your responsibility to deliver the product, at your cost, to any of our Katalyst Konnections Showrooms and Service Centers in the Malawi .
In cases of Dead on Arrival (DOA) product / Out of the Box failure, the respective service centre / service provider will determine whether the product is DOA and would offer either a replacement or product repair.
Other than what is provided by the brand / manufacturer / distributor, we hereby expressly disclaim any warranties or representations (expressed or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted (including product information and/or specifications) on the Website.
- Warranty offered will be as per the principal warranty terms & condition, which are product specific & given in the offer details Katalyst Konnections service will service products for which Katalyst Konnections is an authorized service provider
- For product which has onsite warranty support, you can call the call centre & register the complaint for onsite service
- For product which has back to bench service, you may drop the product to the nearest Katalyst Konnections showrooms or service centre
- For retail product, for which Katalyst Konnections Serve is not an authorized service provider, customer has to register the complaint with the respective authorized service provider as per the information provided in the user book. Alternatively, they can deposit the set to any of the Katalyst Konnections showrooms